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Case study · Hospitality

A period lobby and bar, without touching the fabric

Hospitality · design target set by guest experience, not a regulation

Illustrative worked example. This is a realistic brief run through Echo using the same method a real report uses — not an account of a named past client. See every case study for more, including which of these are real, permissioned projects as they're added.

The brief

The owner of an independent hotel in a converted Georgian townhouse had started seeing noise mentioned in review-site comments — always about the lobby and bar, always about not being able to hear the receptionist over the bar at busy check-in times.

The room

Combined lobby and bar, ground floor

12 × 9 × 4.5 m, about 486 m³ — stone and lime-plaster walls, marble entrance flooring, ornate plaster ceiling, large sash windows.

Stone, marble and a high plaster ceiling put the room at roughly 1.4 seconds — lively enough to read as characterful for a few minutes, and tiring enough over a stay that it was showing up in reviews.

The standard, and the target

There's no statutory reverberation limit for a hotel lobby, so the brief was set by what the room needed to do: stay lively rather than dead, while letting a receptionist and a guest hear each other over a half-full bar. In practice that meant aiming for something closer to a well-run restaurant than a cathedral — broadly 0.7 to 0.9 seconds.

The constraint

The building's listed status ruled out anything fixed to the stone walls, the marble floor or the ornate ceiling — which eliminated the three largest surfaces in the room before the brief even reached a shortlist of options.

The decision

Everything proposed was freestanding or removable: heavy lined drapes at the sash windows, upholstered banquette seating replacing loose bar chairs, and a large wool rug across the seating area of the lobby — kept clear of the protected marble at the entrance itself.

What was specified

Every route considered, vendor-neutral — we don't sell any of it.

  • Lined drapes at the sash windowsabout 22 m²

    Reversible, and in keeping with a period interior rather than fighting it.

  • Upholstered banquette seating14 covers

    Replaced loose bar chairs — a guest-experience upgrade that happens to be absorption too.

  • Large wool rug, seating area onlyabout 30 m²

    Positioned to leave the protected marble at the entrance completely untouched.

The outcome

The three changes brought the room from roughly 1.4 seconds to around 0.8 — close enough to the restaurant-comfort range that check-in conversations no longer have to compete with the bar, without a single alteration to the listed fabric.

Indicative figures for this example, from the same method a real report uses. Not a measured survey and not a compliance certificate — where one is required, that's a survey to BS EN ISO 3382-2.

Now do it for your room.

Four questions, sixty seconds. Free to see whether you have a problem.

Check my room →

Questions people ask

Why no wall panels?

Every wall in the room was original stone or lime plaster under a listed-building consent — nothing could be fixed to them, which is why the whole fix had to be freestanding furniture and textiles instead.

Is 0.8 seconds an official target?

No — there's no regulation to cite here, which is worth being honest about rather than inventing one. It's a design judgement, informed by what a comfortable, lively hospitality space typically measures at.

Would this work in a modern-build hotel lobby?

The principle would, but a modern lobby usually has far more available surface (plasterboard, suspended ceiling, non-protected flooring) to work with, so the fastest route is often different — this example is specifically about what's left once the obvious routes are ruled out.