Talk to a person.
Two addresses, so your message lands with the right people first time — one for help with something you've bought, one for everything else.
Help with something you've bought
A report, an order, your account, or a result that doesn't look right. Include the room or order reference if you have it.
echo-support@acoustaplot.comA person typically replies within one working day.
Everything else
Partnerships, press, a practice wanting Studio for a team, a question about Echo Pro, or anything before you buy.
echo@acoustaplot.comFor anything that isn't about an order or a result.
Ask the specific question.
Most questions about a room, a report or an order have a specific answer. The assistant isn't switched on yet — for now, asking it opens an email to support with your question already written in, so nothing you type is lost.
Ask me anything about a room, a report you've bought, or an order — I'll answer directly where I can, and bring in a person where I can't.
My report says the room needs 14m² of wall panel — does that include the doorway?
No — the area figure is treatable wall surface only, doors and windows already excluded, so you can quote directly against it. If your report is for a different room and you want that checked, tell me the order reference and I'll pull it up.