Ask, rather than search.
Most questions about a room, a report, or an order have a specific answer — so ask the specific question. Anything the assistant can't resolve is handed straight to a person, with the conversation attached, so you don't have to repeat yourself.
Ask me anything about a room, a report you've bought, or an order — I'll answer directly where I can, and bring in a person where I can't.
My report says the room needs 14m² of wall panel — does that include the doorway?
No — the area figure is treatable wall surface only, doors and windows already excluded, so you can quote directly against it. If your report is for a different room and you want that checked, tell me the order reference and I'll pull it up.
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The assistant answers instantly. A person typically replies within one working day.